mbothePrivacy Policy

This page describes what we collect when you use mbothe and how we keep that data protected. Our privacy practices are designed around transparency — we explain what information we need, why we need it, and who may access it. We do not sell your personal data to third parties, and we do not use it for purposes beyond account management, payment processing, and regulatory compliance.

When you open an account on mbothe, we collect your name, email, phone number, and identity documents as part of Know-Your-Customer (KYC) verification. We also collect transaction history, game activity logs, and payment method details. This information is stored on our servers and protected by encryption and access controls. Our team accesses your data only to process your requests, investigate disputes, or comply with legal obligations.

We recognize that your data is sensitive. Our policy reflects that responsibility. If you have questions about how we handle your information, use the contact link in your account dashboard to reach our privacy team. We respond during business hours in English and Indonesian.

What Data We Collect on mbothe

We collect data in three categories: account information, transaction records, and device details. Account information includes your name, email, phone number, date of birth, and identity document (national ID, passport, or driver's license). We require this to verify your identity and comply with anti-money-laundering regulations. Transaction records include every deposit, withdrawal, and game activity on your mbothe account — timestamps, amounts, payment methods, and outcomes. Device details include your IP address, browser type, and operating system. We use this to detect fraud and ensure account security.

We collect payment method information — your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account details — only to process your deposits and withdrawals. We do not store full card numbers or bank account numbers on our servers. Payment processing is handled by third-party payment processors who comply with industry security standards.

How we use your data

We use your data for account management, payment processing, fraud prevention, and legal compliance. Your name and email allow us to send account notifications, password resets, and support responses. Your transaction history helps us track your account balance and process withdrawals. Your identity documents satisfy regulatory requirements in jurisdictions where mbothe operates. Your device information helps us detect unauthorized access and protect your account from compromise.

We do not use your data for marketing purposes unless you explicitly consent. We do not share your data with third parties except where required by law or to process your requests (e.g., payment processors, hosting providers). Our servers may sit outside your jurisdiction — data may be stored in data centres across Southeast Asia. By using mbothe, you consent to this data transfer.

Data retention: We retain your account data for as long as your account is active. After account closure, we retain transaction records for seven years to comply with financial regulations. Identity documents are deleted after verification unless legal holds apply.

Third-party processors

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method details to process transactions. These processors have their own privacy policies and security standards. We recommend reviewing their policies separately. Our hosting provider stores our servers and databases; they access your data only to maintain infrastructure and comply with our instructions. Our analytics provider tracks aggregate usage patterns (not individual user behaviour) to improve platform performance.

Your Rights and Our Commitments on mbothe

You have the right to access, correct, and delete your personal data on mbothe. To exercise these rights, submit a request through your account dashboard or contact our privacy team. We respond within standard business windows. You can request a copy of all data we hold about you — we provide this in a portable format. You can request correction of inaccurate information. You can request deletion of your account and associated data, subject to legal retention requirements.

We commit to protecting your data against unauthorized access, alteration, and loss. We use encryption for data in transit and at rest. We limit access to your data to employees and contractors who need it to perform their roles. We conduct regular security audits and penetration testing. If we discover a data breach, we notify affected users and relevant authorities within legal timeframes.

Cookies and tracking

We use cookies to maintain your login session and remember your preferences on mbothe. These are essential cookies — without them, you cannot stay logged in. We do not use tracking cookies for advertising or third-party analytics. You can disable non-essential cookies in your browser settings without affecting core mbothe functionality.

Contact and updates

Our privacy team is available through the help link in your account dashboard. We respond during business hours. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. We update this privacy policy periodically to reflect changes in our practices or legal requirements. We notify users of material changes via email. Your continued use of mbothe after policy updates constitutes acceptance of the new terms.

We collect only data necessary for account management and regulatory compliance.
We do not sell your data to third parties or use it for marketing without consent.
We protect your data with encryption, access controls, and regular security audits.
You can access, correct, and delete your data by contacting our privacy team.
Our servers may be located outside your jurisdiction; data transfer is part of our service.
We comply with data protection laws in jurisdictions where mbothe operates.

We at mbothe recognize that trust depends on transparent data practices. This policy reflects our commitment to protecting your information while operating a compliant, secure platform. If you have questions about how we handle your data during account registration, payment processing in Jakarta or Surabaya, or game activity tracking, our privacy team is available to clarify. We remain available during business hours and respond in English and Indonesian.